Bookings made at this property are made under the followings terms:
Thank you for choosing to book with BigHouse Holiday Lets Ltd staying at Portland House. Big House Holiday Lets acts as an Agent for the owner of Portland House. We look forward to welcoming you. By making this booking you are entering an agreement with the owner who has authorised us to act on his/her behalf.
Please read their terms and conditions carefully.
When you book a property with us, you are entering directly into a contract. Portland House is offered for the sole purpose of holiday letting, unless expressly agreed otherwise in writing by us. Accordingly you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking.
No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977, or any similar legislation that applies in Scotland and Northern Ireland. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us.
A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. Making a booking All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (“the party leader”), must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us. As long as the property is available and we have received all the relevant payments from you, we will give you written confirmation. This confirmation will show your booking details, the amount you have paid and the amount you still owe for the booking. Your binding contract will begin when we issue you with the written confirmation.
If you pay the deposit, it will not mean we have accepted a booking unless we have issued you with written confirmation by email, unless otherwise agreed. It is your responsibility to check your emails regularly and to let us know about any change to your email address. We reserve the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will have not have any legal responsibility to you. Even if we have sent a written confirmation, we, have the right to cancel a booking where there are reasonable grounds to believe that (i) it is not legitimate (ii) you are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect (iv) you have behaved in a vexatious, abusive or unlawful manner. If we cancel your booking, we will tell you in writing and we will have not have any legal responsibility to you. As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately. Where we offer the option of a provisional telephone booking, the property will be released for general sale after the agreed time period (no longer than 24 hours) unless you fully confirm the booking and pay the deposit. Payment When you book, you must pay the 25% deposit amount then due by debit or credit card, or by bank transfer. We only accept payment in pounds sterling. We must then receive the rest of the money owed no less than 8 weeks before the start of your stay.
However, if you book less than 8 weeks before the start of your stay, we must receive full payment of the total cost of your booking when you make the booking. For any arrangements booked less than two weeks before the start of your stay, you must pay for the booking in full by debit or credit card, or by bank transfer, at the time of booking. There is no charge for debit or credit card payments. If you do not advise us of any problem and do not pay any payment due in relation to your booking by the appropriate date we are entitled to assume that you want to cancel your booking. In this case, your booking will revert to a Provisional status and will be cancelled within 24 hours. You may also incur additional cancellation charges. Brochure and website details We aim to make sure that the information provided is presented accurately on our website. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual property/arrangements and its description. This is usually because we are always aiming
to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about Portland House and its facilities or services, as well as advertised tourism products and activities offered by third parties. and other services, is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence.
Please note Wi-Fi is a free of charge advertised facility but is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes. We cannot guarantee the uninterrupted, unlimited provision of Wi-Fi. If you wish to change or cancel your booking Changes If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing. We may agree to accept notice over the telephone, but this should be arranged with us first.. You may be asked to pay us an administration charge of £50. Full cancellations If you have to, or want to, cancel your booking after it has been confirmed, you must phone us on the number shown on your booking confirmation as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking. We will charge a cancellation administration fee of £50 for each week or part of a week per booking. Insurance We recommend that you take the optional Booking Protect insurance that is available on our booking system. Disabilities and medical problems If you or any member of your party has any medical problem or disability that may affect your booking, please tell us before you confirm your booking and give us full details in writing as early as possible. If we as the owner, reasonably feel we are unable to properly meet that person’s particular needs, we can refuse or cancel the reservation. The following conditions apply to your stay at Portland House
Arrival and departure- Under previous agreed otherwise with us and confirmed in writing, you may arrive at any time after 4pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. You must leave by 10am on the last day. Security/ good housekeeping deposit, currently £250. – this is required for all bookings without exception. You are responsible for and agree to reimburse to us all costs incurred as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you if we so request. We can also ask for an extra payment from you to cover any such costs. We expect the accommodation to be left in a reasonable state on departure. If, in the housekeeper’s opinion, additional cleaning and work over and above what is considered normal is required, you will be liable for the cost of this cleaning. Behaviour - You and all members of your party agree: o to keep the property clean and tidy; o to leave the property in a similar condition as you found it when you arrived; o to behave in a way at all times while at the property which does not break any law; o not to use the property for any illegal or commercial purpose; o not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party;
o Not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others Maximum occupancy - You also must not allow more people than confirmed at the final payment stage to stay overnight in the property. Due to strict insurance conformance you must not arrange for any visitors, suppliers/caterers or entertainers to be at Portland House without our advance consent. You cannot change the number of adults or children during your stay without informing us in advance. You must not hold events (such as parties, celebrations or meetings) at the property without our advance consent. Equipment, furniture and effects – you must not remove or change the designation/position of house contents without our prior consent, (unless it is an emergency and the health and safety of occupants is considered at risk). If you do any of these things, we can refuse to hand over the property to you, or repossess it. We will treat this as you cancelling the booking and we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.)
We as owners, are not under any obligation to find any alternative accommodation for you. Pets – we welcome dogs only. There is a £5 per dog per night charge. You must present an up to date vaccination certification for each animal, BEFORE your stay, visiting the property. You must not leave any pets unattended in the property, including the garden. No Smoking: Portland House has a no smoking policy. For the comfort of all our guests, and to comply with legislation, Portland House is a strictly internal non-smoking environment in all reception rooms, bedrooms, bathrooms and kitchen. However smoking is permitted in the garden away but from all the outdoor buildings, especially wooden ones and the gas tank near the terace. There is a receptacle on the terrace for cigarette butts/matches.
Smoking is not permitted outside the front door or in the carpark area or by the main gates. Right of Entry We reserve the right to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break any of these booking conditions, or our terms and conditions or any other terms that apply to your booking and/or the property. We as owners or our representative also are allowed to enter the property to inspect it (including but not limited to where you have complained about the property). If this happens, you will be given reasonable notice first. You agree to allow the owner or their representative (including workmen) access to the property as required by this clause. Unreasonable behaviour We can refuse to hand over the property if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, to members of staff or to neighbours, or if the owner has reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services or facilities. If this happens, the contract between you and us will end and you will not receive any refund and we as the owner will not have any further responsibility to you. We can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of the Housekeeping team, or where you or any member of your party (or anyone invited into the property by you) has broken or is likely to break any of these booking conditions, our terms and conditions or any other terms and conditions applicable to the property which you have been told about. If this happens, you will have to leave the property immediately. You may also be responsible for any costs incurred as a result of your behaviour as set out above. Special requests We do our very best to make your stay as special and enjoyable as possible. If you have any special requests, you must let us know when you make a booking. Confirmation that we have noted a special request is not confirmation that the request can be met. If we fail to meet any special request, it will not mean we have broken your contract.
Complaints If you need to complain, we would wish to take action to sort your complaint out as soon as possible. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with us during your stay at the property, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay. If you fail to do so, this may affect any compensation if this would be appropriate. Pricing All prices quoted or which we have told you about include all charges and any taxes or government charges that apply to your holiday at the time of booking. We keep the prices charged under constant review and the prices of arrangements may be increased or reduced at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking. If you wish to make 2 bookings for Portland House to stay at different times the price charged in total for more than one booking will always equal the prices charged separately for each individual booking. Any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992. Cancellation:
By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cannot take your holiday, and you cancel up to 8 weeks before the date of your holiday, you are not liable to pay for the booking in full. If you cannot take your holiday, and notify us within 8 weeks of the date of your holiday, and the booking cannot be re-let, you are liable for 75% of the remaining balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it to you if you have already paid it. Any cancellation must be made either via signed email or letter. We recommend that you take out appropriate insurance in the event of any cancellation. Non-Availability of Accommodation
We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies already paid by you for the holiday. Our liability would not extend beyond this point.
Covid 19:
As our house is a self catering property where guests will be policing themselves we ask you to maintain social distancing measures where appropriate and use the facilities with what the PM describes as “the good common sense of the British people”. The following rules have been added to our Terms and Conditions to cover the effects of Covid 19. Either prior to travelling or on arrival at the House a representative of the party will be asked to sign a statement that they have read and agree to abide by the new T and C’s.
- No guests who are isolating should travel and would not be able to stay.
- No person showing signs of infection and without a test to prove otherwise will be allowed to stay.
- If any guest displays symptoms of Covid 19 during their stay they should inform BHHL immediately and together with the rest of the people in their unit or bubble should return to their primary residence, or the residence of another member of the group where they can receive the appropriate support to isolate, either under their own transport or with a member of their group
- After your stay, any guests who develop Covid 19 symptoms should inform BHHL immediately so appropriate action can be taken.
- If any guests overstay their departure date the group will be liable for the losses incurred by the owners for any future bookings which are either reduced in value or cancelled entirely in addition to any other costs incurred by the owner as a result of an overstay.
Booking Protect
If you do decide to take out 'Booking Protect' refund protection (a partner policy offered at time of booking) then the whole fee is due immediately - you will not be protected until this is paid in full, along with your deposit.
Our legal responsibility to you Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us. We strongly recommend that you and your party take out enough travel insurance for your needs while on holiday. For the purpose of these booking conditions, we will assume you and your party have done this. Before we pay you any compensation, you must make any complaint or claim strictly in writing. You must also transfer your legal rights you may have against anyone else in connection with your claim.
You must cooperate with us and our insurers in this. If you suffer a personal injury, death or serious difficulties as the result of an activity which does not form part of the arrangements you booked with us (including for example any extra services or facilities provided to you by any other supplier which was not included as part of the original contract between us) we will not be legally responsible to pay you any compensation. However, we will offer you reasonable advice and guidance in all the circumstances as long as we are told about the incident within 90 days of it happening. We will not be responsible if you do not enjoy the holiday or suffer any other problems because of a reason which you did not make us aware of when the holiday was booked. In all claims we will not be legally responsible if the alleged loss, injury or damage results from any of the following:
o The fault of the person affected or any members of their party;
o The fault of someone not connected with providing your holiday which we could not have predicted or avoided;
o The fault of someone not connected with providing your holiday which we could not have predicted or avoided;
o The fault of anyone who was not carrying out work for us (generally or in particular).